Joining a video session

On the day of your session, join using the link from your appointment reminder or the patient portal.

Before your session

• Find a private space where you can talk openly
• Check that your camera, microphone and internet connection are working
• Have your phone nearby in case your clinician needs to call you

If your video drops

Rejoin using the same link. If you can't reconnect, your clinician will call you at the phone number on file, so keep your number up to date.

If you'll be somewhere new

Let us know before your session if you'll be outside California, so we can confirm your clinician can see you there.