Consent to Communication

When available, secure chat with our Care/Support Team in the patient portal is our primary contact method. Use the portal for detailed health information and follow your clinician's instructions for care questions. You can also contact us by email, text or phone for scheduling and administrative help.

Email and text messages aren't fully secure, and others with access to your phone or email may see them. We keep detailed health information to the secure patient portal and your sessions, and use email and text mainly for scheduling, reminders and administrative updates. If you'd prefer we not contact you a certain way, let us know.

By agreeing to this consent, you consent to Lean Medical contacting you by text, email, phone or voicemail about your requests, appointments, forms, insurance, billing and care, including follow-up to schedule or resume care. This includes automated messages sent through our electronic health record (EHR) and other services used by the practice.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages or HELP for help. To opt out of voicemail or change your communication preferences, contact hello@leanmedical.ai or (628) 204-3449.

Routine messages are not monitored continuously. For a medical emergency or immediate danger, call 911 or go to the nearest emergency department. For emotional distress or a suicidal crisis, call or text 988 to reach the 988 Suicide & Crisis Lifeline.